The data controller responsible for your personal information is:
- Company: Africa Maritime Services (AMS)
- Website: https://africamaritimeservices.com
- Email: info@africamaritimeservices.com
- Phone: +253 77 84 03 35
- Head Office: Cite Dawaleh, Djibouti City, Republic of Djibouti
Founded in 2009, AMS is a leading maritime services company connecting East Africa, the Middle East, and Asia through strategic port operations at one of the world's most important trade chokepoints.
We collect data through two channels: information you actively provide, and data automatically generated during your visit.
2.1 — Data you provide directly (contact form)
| Data | When collected | Required? |
|---|---|---|
| Full name | Contact / quote request form | Yes |
| Company name | Contact form | Optional |
| Email address | Contact form | Yes |
| Phone number | Contact form | Optional |
| Service required | Contact form (dropdown) | Yes |
| Message / cargo details | Contact form (free text) | Yes |
2.2 — Data collected automatically (with your consent)
- IP address (anonymized)
- Browser type, version and language
- Pages visited, navigation path and time on page
- Referral source and entry keyword
- Device type and operating system
- Respond to your inquiry: We use your contact details to reply within 24 business hours and provide relevant information about our maritime services.
- Prepare shipping quotes: Your cargo details, origin/destination, and service type enable us to provide accurate, tailored logistics estimates.
- Improve our website: Aggregated, anonymized analytics data helps us optimize content and user experience.
- Legal obligations: Certain data may be processed to comply with maritime regulations, customs law, or other applicable legal requirements.
We rely on the following legal bases depending on the processing activity:
| Processing activity | Legal basis |
|---|---|
| Responding to contact form inquiries | Legitimate interest / pre-contractual steps |
| Analytics cookies | Explicit consent (opt-in via banner) |
| Technical / necessary cookies | Legitimate interest (site functionality) |
| Maritime regulatory compliance | Legal obligation |
For users in GDPR-applicable regions or countries with equivalent legislation (e.g. Djibouti, Kenya, South Africa's POPIA), these bases are consistent with applicable regulatory requirements.
We share your data only in the following limited, necessary cases:
| Third party | Purpose | Data shared |
|---|---|---|
| Email / form service provider | Routing contact form submissions to our team | Name, email, phone, company, message, service |
| Google Analytics (opt-in only) | Website traffic analysis | Anonymized IP, pages, device type |
| Hosting provider | Website infrastructure & CDN | Server logs (IP addresses, timestamps) |
| Maritime/customs authorities (if applicable) | Regulatory compliance for logistics operations | Cargo-related business data only |
All service providers are bound by data processing agreements and may only use your data for the specified purpose. No data is transferred to any other party.
| Data type | Retention period |
|---|---|
| Contact form submissions (name, email, message…) | Maximum 36 months from receipt |
| Analytics data (Google Analytics, opt-in) | 14 months (platform default) |
| Server access logs | 90 days |
| Cookie consent records | 12 months |
After these periods, data is permanently deleted or anonymized. You may also request early deletion at any time — see Section 9.
We use two categories of cookies on africamaritimeservices.com:
| Category | Name / Provider | Purpose | Opt-out? |
|---|---|---|---|
| Strictly necessary | Session cookies | Site functionality and form submission | No — always active |
| Analytics | Google Analytics (_ga, _gid) | Traffic measurement and page analytics | Yes — requires opt-in |
| Consent record | cookieConsent (local) | Stores your cookie preference | No — required to respect your choice |
A consent banner is displayed on your first visit. You may accept or decline analytics cookies. To change your preference, clear your browser cookies and revisit the site, or use your browser's privacy settings.
We apply industry-standard technical and organizational safeguards to protect your data:
- HTTPS / TLS 1.2+: All data transmitted between your browser and our server is encrypted in transit.
- Access control: Contact data is accessible only to authorized AMS team members on a strict need-to-know basis.
- Third-party compliance: Our service providers maintain recognized security certifications (SOC 2, ISO 27001).
- Breach response: In the event of a data breach posing a risk to your rights, we commit to notifying affected individuals within 72 hours where legally required.
No transmission method over the internet is 100% secure. While we apply rigorous safeguards, we cannot guarantee absolute security and encourage you to use secure connections when contacting us.
Depending on your jurisdiction, you have the following rights regarding your personal data held by AMS:
To exercise any right, contact us at info@africamaritimeservices.com. We will respond within 30 days. Identity verification may be required before processing your request.
Our website and services are directed exclusively at maritime, logistics and trade professionals and organizations. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information through our website, please contact us immediately at info@africamaritimeservices.com so we can delete it promptly.
AMS operates internationally, with its headquarters in Djibouti and trade connections spanning East Africa, the Middle East, Asia, and Europe. Your data may be processed by service providers whose servers are located outside your country of residence (including within the EU/EEA or the United States).
Where such transfers occur, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) where applicable — to provide protection equivalent to your local data protection standards.
Our website contains links to external platforms including LinkedIn, X (Twitter), and partner organisations. Once you leave africamaritimeservices.com, this Privacy Policy no longer applies. AMS is not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before submitting any personal information.
We may update this Privacy Policy to reflect changes in our services, technologies, or applicable law. When we do, we will:
- Update the "Last updated" date at the top of this page.
- Post the new version on this page with clear indication of changes.
- For material changes, notify individuals with whom we have an active relationship where we hold contact details.
We encourage you to review this policy periodically. Continued use of our website following any update constitutes acceptance of the revised policy.
For any privacy-related questions, data rights requests, or concerns about how we handle your information:
Africa Maritime Services
Our team is committed to answering all privacy inquiries within 30 days. Djibouti · East Africa · Global.
If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country of residence. In the EU, this is your national Data Protection Authority (DPA). In Djibouti, refer to the applicable regulatory body for data protection matters.